search query: @author Salomann, H. (et al.) / total: 2
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1.
Self-service revisited: How to balance high-tech and high-touch in customer relationships
European Management Journal
2007 : AUG, VOL. 25:4, p. 310-319
 2007 Salomann, H. (et al.)
2.
Rejuvenating customer management: how to make knowledge for, from and about customers work
European Management Journal
2005 : AUG, VOL. 23:4, p. 392-403
 2005 Salomann, H. (et al.)
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