search query: @author Sampson, S. E. / total: 1
references: 1-1 / 1
« previous page | next page »
 titleyearauthor
1.
Ramifications of monitoring service quality through passively solicited customer feedback
Decision Sciences
1996 : FALL, VOL. 27:4, p. 601-622
 1996 Sampson, S. E.
« previous page | next page »
SCIMA