search query: @author Sherrell, D. / total: 2
references: 1-2 / 2
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1.
Consumer satisfaction with health-care services: the influence of involvement
Psychology and Marketing
1997 : MAY, VOL. 14:3, p. 261-286
 1997 Shaffer, R.
Sherrell, D.
2.
The role of affect in consumer satisfaction judgments of credence-based services
Journal of Business Research
1996 : SEP, VOL. 37:1, p. 71-84
 1996 Alford, B.
Sherrell, D.
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