search query: @author Sterling, J. U. / total: 4
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1.
Customer service research: Past, present and future.
International Journal of Physical Distribution and Materials Management
1989 : VOL. 19:2, p. 2-23
 1989 Sterling, J. U.
Lambert, D. M.
2.
Long-term channel member relationships.
International Journal of Physical Distribution and Materials Management
1989 : VOL. 19:12, p. 15-28
 1989 Gassenheimer, J. B.
Sterling, J. U.
Robicheaux, R. A.
3.
What types of profitability reports do marketing managers receive?
Industrial Marketing Management
1987 : NOV, VOL. 16:2, p. 295-303
 1987 Lambert, D. M.
Sterling, J. U.
4.
A methodology for assessing logistics operating systems.
International Journal of Physical Distribution and Materials Management
1985 : VOL. 15:6, p. 3-44
 1985 Sterling, J. U.
Lambert, D. M.
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