search query: @author Swanson, S. R. / total: 2
references: 1-2 / 2
« previous page | next page »
 titleyearauthor
1.
Critical incidents in tourism: failure, recovery, customer switching, and word-of-mouth behaviors
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 180-194
 2009 Swanson, S. R.
Hsu, M. K.
2.
The role of relationship quality in the stratification of vendors as perceived by customers.
Journal of the Academy of Marketing Science
1998 : SPR, VOL. 26:2, p. 128-142
 1998 Dorsch, M. J.
Swanson, S. R.
Kelley, S. W.
« previous page | next page »
SCIMA