search query: @author Tax, S. S. / total: 3
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1.
Service Marketing: Designing Service Performances
Marketing Management
2001 : JUL-AUG, VOL. 10:2, p. 8-9
 2001 Tax, S. S.
Stuart, F. I.
2.
Kundenbeschwerden: was Fairness bringt
Harvard Business Manager
2000 : VOL. 22:1, p. 94-102, 104-107
 2000 Tax, S. S.
Brown, S. W.
3.
Designing and Implementing New Services: The Challenges of Integrating Service Systems
Journal of Retailing
1997 : Vol. 73:1, p. 105-134
 1997 Tax, S. S.
Stuart, I.
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