search query: @author Taylor, S. A. / total: 2
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1.
THE* rules of stakeholder satisfaction (* timeliness, honesty, empathy)
Journal of Business Ethics
2001 : AUG I, VOL. 32:3, p. 219-230
 2001 Strong, K. C.
Ringer, R. C.
Taylor, S. A.
2.
Assessing Regression-Based Importance Weights for Quality Perceptions and Satisfaction Judgements in the Presence of Higher Order and /or Interaction Effects
Journal of Retailing
1997 : Vol. 73:1, p. 135-159
 1997 Taylor, S. A.
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