search query: @author Tsiros, M. / total: 2
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1.
Regeret: a model of its antecedents and consequences in consumer decision making
Journal of Consumer Research
2000 : MAR, VOL. 26:4, p. 401-417
 2000 Mittal, V.
Tsiros, M.
2.
Measuring service quality: a systems approach
Journal of Services Marketing
1995 : VOL. 9:5, p. 6-19
 1995 Johnson, R.
Tsiros, M.
Lancioni, R.
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