search query: @author Tyrrell, B. / total: 2
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1.
E-complaints: Lessons to be learned from the service recovery literature
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 183-190
 2004 Tyrrell, B.
Woods, R.
2.
The end of conventional wisdoms.
Journal of General Management
1981 : /82 WINTER, VOL. 7:2, p. 3-12
 1981 Tyrrell, B.
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