search query: @author Weng, Y-C. / total: 2
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1.
The regulatory fit effect of persuasive message on service recovery satisfaction
Journal of international marketing and marketing research
2009 : OCT, VOL. 34:3, p. 141-150
 2009 Wu, C.
Weng, Y-C.
2.
The effects of regulatory focus on service recovery programs
Journal of international marketing and marketing research
2009 : FEB, VOL. 34:1, p. 45-60
 2009 Wu, C.
Weng, Y-C.
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