search query: @author Woods, R.H. / total: 2
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1.
Recognizing the emotional element in service excellence
Cornell hospitality quarterly: hospitality leadership through learning
2008 : AUG, VOL. 49:3, p. 310-316
 2008 Johanson, M.M.
Woods, R.H.
2.
How hospitality students develop perceptions of potential employers: A post-Internet update
Cornell Hotel and Restaurant Administration Quarterly
2006 : MAY, VOL. 47:2, p. 135-145
 2006 Cho, S.
Woods, R.H.
Sciarini, M.
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