search query: @author Zeithaml, V. / total: 2
references: 1-2 / 2
« previous page | next page »
 titleyearauthor
1.
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research
Journal of Marketing
1994 : JAN, VOL. 58:1, p. 111-124
 1994 Parasuraman, A.
Zeithaml, V.
Berry, L.
2.
Improving the return on advocacy advertising.
Financial Executive
1981 : VOL. 49:11, p. 40-42, 44
 1981 Keim, G.
Zeithaml, V.
« previous page | next page »
SCIMA