search query: @author Zeithaml, V. A. / total: 20
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1.
Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge
Journal of the Academy of Marketing Science
2002 : FALL, VOL. 30:4, p. 362-375
 2002 Zeithaml, V. A.
Parasuraman, A.
Malhotra, A.
2.
Where Should the Next Marketing Dollar Go?
Marketing Management
2001 : SEP-OCT, VOL. 10:3, p. 24-29
 2001 Rust, R. T.
Lemon, K. N.
Zeithaml, V. A.
3.
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 67-85
 2000 Zeithaml, V. A.
4.
The behavioural consequences of service quality (Verbraucherverhalten)
Journal of Marketing
1996 : APR, VOL. 60:6, p. 31-46
 1996 Zeithaml, V. A.
Berry, L. L.
Parasuraman, A.
5.
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research
Journal of Marketing
1994 : JAN, VOL. 58:1, p. 111-139
 1994 Parasuraman, A.
Zeithaml, V. A.
Berry, L. L.
6.
Perceived service quality as a customer-based performance measure (Verbraucherforschung)
Human Resource Management
1992 : FALL, VOL. 30:3, p. 335-364
 1992 Parasurman, A.
Berry, L. L.
Zeithaml, V. A.
7.
Understanding customer expectations of service
Sloan Management Review
1991 : SPRING, VOL. 32:3, p. 39-48
 1991 Parasuraman, A.
Berry, L. L.
Zeithaml, V. A.
8.
Five imperatives for improving service quality
Sloan Management Review
1990 : SUMMER, VOL. 31:4, p. 29-38
 1990 Berry, L. L.
Zeithaml, V. A.
Parasuraman, A.
9.
SERVQUAL : une echelle multi-items de mesure des perceptions de la qualite de service par les consommateurs.
Recherche et Applications en Marketing
1990 : VOL. 5:1, p. 19-42
 1990 Parasuraman, A.
Zeithaml, V. A.
Berry, L. L.
10.
Consumer perceptions of price, quality and value : a means-end model and synthesis of evidence.
Journal of Marketing
1988 : JUL, VOL. 52:3, p. 2-22
 1988 Zeithaml, V. A.
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