search query: @author Zeng, Y. / total: 2
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1.
Your Life on Hold: The Effect of Telephone Waiting Time on Customer Perception
Journal of Direct Marketing
1997 : SUMMER, VOL. 11:3, p. 25-31
 1997 Tom, G.
Burns, M.
Zeng, Y.
2.
Settling out of court
China Business Review
1996 : SEP-OCT, VOL. 23:5, p. 50-53
 1996 Sun, X.
Zeng, Y.
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