search query: @freeterm CRITICAL INCIDENTS / total: 1
references: 1-1 / 1
« previous page | next page »
 titleyearauthor
1.
The impact of critical incidents on customer satisfaction in business-to-business relationships
Journal of Business-to-Business Marketing
2000 : VOL. 8:1, p. 25-54
 2000 Backhaus, K.
Bauer, M.
« previous page | next page »
SCIMA