search query: @freeterm DIENSTLEISTUNGSBETRIEB, KUNDENDIENST, / total: 3
references: 1-3 / 3
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1.
How Fidelity invests in service professionals
Harvard Business Review
1997 : JAN-FEB, VOL. 75:1, p. 137-143
 1997 McColgan, E. A.
2.
The turnaround in BT's payphone business (Krisenmanagement)
Long Range Planning
1996 : FEB, VOL. 29:1, p. 24-29
 1996 Vaz, P.
3.
Going to extremes: managing service encounters and assessing provider performance
Journal of Marketing
1995 : APR, VOL. 59:2, p. 83-97
 1995 Price, L. L.
Arnould, E. J.
Tierney, P.
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