search query: @freeterm KUNDENDIENST, QUALITÄTSPOLITIK, / total: 1
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Perceived service quality as a customer-based performance measure (Verbraucherforschung)
Human Resource Management
1992 : FALL, VOL. 30:3, p. 335-364
 1992 Parasurman, A.
Berry, L. L.
Zeithaml, V. A.
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