search query: @freeterm Process management / total: 6
references: 1-6 / 6
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1.
A multi-level examination of quality-focused human resource practices and firm performance: Evidence from the US healthcare industry
International journal of human resource management
2009 : SEP, VOL. 20:9 p. 1945-1964
 2009 Akdere, M.
2.
Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]
Journal of Knowledge Management
2003 : VOL. 7:5, p. 107-123
 2003 Gebert, H. (et al.)
3.
Process-based management: The road to excellence
Journal of Cost Management
2003 : JUL/AUG, VOL. 17:4, p. 12-19
 2003 Dowdle, P. (et al.)
4.
Process management and technological innovation: a longitudinal study of the photography and paint industries
Administrative Science Quarterly
2002 : DEC, VOL. 47:4, p. 676-706
 2002 Benner, M.J.
Tushman, M.
5.
Measuring delivery process performance
International Journal of Logistics Management
2000 : VOL. 11:1, p. 75-87
 2000 Kallio, J.
Saarinen, T.
Tinnilä, M
Vepsäläinen, A.P.
6.
Prozessorientiertes Qualitätsmanagement für Nonprofit-Organisationen
Unternehmung
2000 : VOL. 54:6, p. 457-473
 2000 Bumbacher, U.
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