search query: @freeterm Retention strategies / total: 1
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Organizational values, work norms, and relational role behaviours: en empirical retail assessment
International Review of Retail, Distribution and Consumer Research
2000 : OCT, VOL. 10:4, p. 401-416
 2000 Kwon, U.
Beatty, S. E.
Lueg, J. E.
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