search query: @freeterm Service levels / total: 2
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1.
Knowledge management in service encounters: impact on customers' satisfaction evaluations
Journal of Knowledge Management
2011 : VOL 15:3 p. 513-527
 2011 Guchait P.,
Namasivayam K.,
Lei P.,
2.
Retail sales explanations: resolving unsatisfactory sales encounters
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1541-1561
 2004 Dunning, J.
O'Cass, A.
Pecotich, A.
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