search query: @freeterm UNTERNEHMENSSTRATEGIE, KUNDENDIENST, / total: 2
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1.
Organization design for service excellence. A review of the literature (Organisationsstruktur)
Human Resource Management
1996 : WINTER, VOL. 35:4, p. 471-492
 1996 Horwitz, F. M.
Neville, M. A.
2.
Japan's dark side of time
Harvard Business Review
1993 : JUL-AUG, VOL. 71:4, p. 93-102
 1993 Stalk, G.
Webber, A. M.
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