search query: @freeterm customer satisfaction / total: 14
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1.
Examining the firm's value creation process: a managerial perspective of the firm's value offering strategy and performance
British Journal of Management
2011 : DEC, VOL. 22:4 p. 646-671
 2011 O'Cass, A.
Ngo, L. V.
2.
Knowledge management in service encounters: impact on customers' satisfaction evaluations
Journal of Knowledge Management
2011 : VOL 15:3 p. 513-527
 2011 Guchait P.,
Namasivayam K.,
Lei P.,
3.
Business to business branding: external and internal satisfiers and the role of training quality
European Journal of Marketing
2010 : VOL. 44:5, p. 567-590
 2010 Roper, S.
Davies, G.
4.
Dynamic capabilities: the missing link in CRM investments
European Journal of Marketing
2009 : VOL. 43:11/12, p. 1392-1410
 2009 Maklan, S.
Knox, S.
5.
Differentiation and silver medal winner effects
European Journal of Marketing
2009 : VOL. 43:11/12, p. 1365-1377
 2009 Caruana, A. (et al.)
6.
Customer satisfaction and loyalty to alpine ski resorts: the moderating effect of lifestyle, spending and customers´ skiing skills
International Journal of Tourism Research
2007 : NOV/DEC, VOL. 9:6 p. 409-421
 2007 Matzler, K.
Fuller, J.
Faullant, R.
7.
Customer-oriented culture: definition, guidelines, and the case of Iran's public sector
Journal of international marketing and marketing research
2007 : VOL. 32:3, p. 143-161
 2007 Abzari, M.
Yazdanshenas, M.
8.
Advertiser satisfaction with advertising agency creative product
European Journal of Marketing
2006 : VOL. 40:11-12, p. 1254-1270
 2006 Hill, R. M
9.
Improving on-time service delivery: the case of project as product
Human Systems Management
2005 : VOL. 24:1, p. 67-81
 2005 Budd, C.S.
Cooper, M.J.
10.
The effect of brand, agent, and price on consumer evaluation of travel services
Journal of Travel & Tourism Marketing
2005 : VOL. 19:1, p. 39-48
 2005 Ainscough, T. L.
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