search query: @freeterm emotional labour / total: 6
references: 1-6 / 6
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1.
Investigating the immediate and long-term effects of job stressors on frontline service employees
International Journal of Research in Marketing
2011 : DEC, VOL. 28:4, p. 319-331
 2011 Whiting, A.
Donthub, N.
Baker, A.M.
2.
Emotion in a call centre SME: a case study of positive emotion management
European Management Journal
2010 : JUN, VOL. 28:3, p. 208-219
 2010 Koskina, A.
Keithley, D.
3.
'Who's got the look?' Emotional, aesthetic and sexualized labour in interactive services
Gender, Work and Organization
2009 : MAY, VOL. 16:3, p. 385-404
 2009 Warhurst, C.
Nickson, D.
4.
'I can't put a smiley face on': working class masculinity, emotional labour and service work in the 'New Economy'
Gender, Work and Organization
2009 : MAY, VOL. 16:3, p. 300-322
 2009 Nixon, D.
5.
From transgression to suppression: implications of moral values and societal norms on emotional labour
Gender, Work and Organization
2008 : MAR, VOL. 15:2, p. 182-201
 2008 Syed, J.
6.
Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes
International journal of human resource management
2008 : JUN, VOL. 19:6, p. 1108-1130
 2008 Bozionelos, N.
Kiamou, K.
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