search query: @indexterm call centres / total: 21
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1.
Emotion in a call centre SME: a case study of positive emotion management
European Management Journal
2010 : JUN, VOL. 28:3, p. 208-219
 2010 Koskina, A.
Keithley, D.
2.
The call centre and its many players
Organization
2009 : SEP, VOL. 16:5, p. 705-731
 2009 Winiecki, D.J.
3.
Computers, customer service operatives and cyborgs: intra-actions in call centres
Organization Studies
2009 : VOL 30:11 p. 1181-1199
 2009 Nyberg, D.
4.
Nurses' pay formation in Swedish health call centres
Gender, Work and Organization
2009 : SEP, VOL. 16:5, p. 579-599
 2009 Andersson, M.
5.
High quality and low cost: the lean service centre
European Journal of Marketing
2009 : VOL. 43:11/12, p. 1477-1497
 2009 Piercy, N.
Rich, N.
6.
No passage to India? Initial responses of UK trade unions to call centre offshoring
Industrial Relations Journal
2008 : JAN, VOL. 39:1, p. 5-23
 2008 Bain, P.
Taylor, P.
7.
Linking rewards to commitment: an empirical investigation of four UK call centres
International journal of human resource management
2007 : DEC, VOL. 18:12, p. 2095-2127
 2007 Malhotra, N.
Budhwar, P.
Prowse, P.
8.
Waking up the call centre
Business Strategy Review
2006 : VOL. 17:4, p. 18-21
 2006 Birkinshaw, J.
9.
A test of basic assumptions of affective events theory (AET) in call centre work
British Journal of Management
2006 : SEP, VOL. 17:3, p. 237-254
 2006 Wegge, J. (et al.)
10.
Human resource management and performance in UK call centres
British Journal of Industrial Relations
2006 : MAR, VOL. 44:1, p. 99-124
 2006 Wood, S.
Holman, D.
Stride, C.
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