search query: @journal_id 1187 / total: 3
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1.
Relationship marketing - making the customer count
Managing Service Quality
1994 : VOL. 4:6, p. 29-31
 1994 Payne, A.
2.
Recovery from customer service shortfalls
Managing Service Quality
1994 : VOL. 4:6, p. 25-28
 1994 Bailey, D.
3.
Managing quality in a "hidden" service
Managing Service Quality
1994 : VOL. 4:6, p. 20-24
 1994 Apte, U.
Martin, R.
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