search query: @journal_id 1442 / total: 4
references: 1-4 / 4
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1.
The determinants of service quality: satisfiers and dissatisfiers
International Journal of Service Industry Management
1995 : VOL. 6:5, p. 53-71
 1995 Johnston, R.
2.
JIT in services: a review of current practices and future directions for research
International Journal of Service Industry Management
1995 : VOL. 6:5, p. 36-52
 1995 Duclos, L.
Siha, S.
Lummus, R.
3.
Identifying the information requriements to deliver quality service
International Journal of Service Industry Management
1995 : VOL. 6:5, p. 16-35
 1995 Berkley, B.
Gupta, A.
4.
The service quality improvement strategy: identifying priorities for change
International Journal of Service Industry Management
1995 : VOL. 6:5, p. 5-15
 1995 Beach, L.
Burns, L.
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