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| Author: | Tjosvold, D. Dann, V. Wong, C. |
| Title: | Managing conflict between departments to serve customers. |
| Journal: | Human Relations
1992 : OCT, VOL. 45:10, p. 1035-1054 |
| Index terms: | SERVICE MANAGEMENT CONFLICT CUSTOMERS TASK PERFORMANCE GOALS |
| Language: | eng |
| Abstract: |
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