search query: @author Buday, R. S. / total: 1
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| Author: | Buday, R. S. |
| Title: | Reengineering one firm's product development and another's service delivery: two case studies. |
| Journal: | Planning Review
1993 : MAR-APR, VOL. 21:2, p. 14-19 |
| Index terms: | |
| Freeterms: | ORGANISATIONSWANDEL, ARBEITSORGANISATION UNTERNEHMENSANPASSUNG |
| Language: | eng |
| Abstract: | Case 1: several years ago Hallmark elected to reengineer its most critical business processes. One new product project grouped people together who had previously been separated by disciplines , departments, floors, and buildings. The goal was to cut down on the queue time, spur creativity, and end the 'throw it over the wall it is their problem' attitude. Case 2: The California Auto Club is improving customer service and cutting costs with its ongoing reengineering effort. |
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