search query: @author Frehr, H. / total: 1
reference: 1 / 1
« previous | next »
| Author: | Frehr, H. |
| Title: | From ISO 9000 to Total Quality Management, a rough road |
| Journal: | Human Systems Management
1997 : VOL. 16:3, p. 185-194 |
| Index terms: | MANAGEMENT TOTAL QUALITY MANAGEMENT ECONOMICS |
| Language: | eng |
| Abstract: | On the international markets today one can find fierce competition from different countries. The fields of this competition are prices on the one hand, but an increasing number of companies try to make better services, better customer orientation and better quality in order to establish an improved position in the market. Up to now, quality, customer service, reliable delivery times etc., are the strength of the big industrial nations and they try to keep this advantage. |
« previous | next »
SCIMA