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| Author: | Li, L. X. |
| Title: | Relationships between determinants of hospital quality management and service quality performance - a path analytic model |
| Journal: | Omega
1997 : OCT, VOL. 25:5, p. 535-545 |
| Index terms: | HOSPITAL MANAGEMENT TOTAL QUALITY MANAGEMENT SERVICE QUALITY MODELS |
| Language: | eng |
| Abstract: | In hospitals quality management establishes a system that measures and manages patient care, providing the optimal care for patients. This paper explores empirically the relationship between hospital quality management and service quality performance for a sample of US community hospitals using a path analytic model. Strong relationships were found between hospital service quality performance and the analysis of service process and workforce development. Medical technology investment alone does not contribute to a significant improvement in hospital service quality. The analysis of the health service process information collected using advanced technology considerably contributes to health service quality improvement. |
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