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| Author: | Ofman, D.D. |
| Title: | Het drama van de klantgerichte en gecertificeerde organisatie. |
| Journal: | Nijenrode Management Review
1997 : 2, p. 73-76 |
| Index terms: | QUALITY ASSURANCE QUALITY CUSTOMER RELATIONS CONSUMER DEMAND CONSUMER ATTITUDES CONSUMER SATISFACTION |
| Language: | dut |
| Abstract: |
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