search query: @author Culpepper, D.R. / total: 1
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| Author: | Culpepper, D.R. |
| Title: | Y ...¡media vuelta!. |
| Journal: | Harvard-Deusto Business Review
1998 : NOV-DEC, 87, p. 58-62 |
| Index terms: | SERVICE QUALITY ORGANIZATIONAL CHANGE |
| Language: | spa |
| Abstract: |
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