search query: @author Apte, U. M. / total: 1
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| Author: | Apte, U. M. Beath, C. M. Goh, C.-H. |
| Title: | An analysis of the production line versus the case manager approach to information intensive services |
| Journal: | Decision Sciences
1999 : FALL, VOL. 30:4, p. 1105-1129 |
| Index terms: | Information technology Information systems Production models Re-engineering Queuing theory |
| Freeterms: | Reeingineering service operations |
| Language: | eng |
| Abstract: | This paper uses quing theory to compare the waiting time performance of the production line and the case manager approaches. |
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