search query: @author Goh, C.-H. / total: 1
reference: 1 / 1
« previous | next »
Author: | Apte, U. M. Beath, C. M. Goh, C.-H. |
Title: | An analysis of the production line versus the case manager approach to information intensive services |
Journal: | Decision Sciences
1999 : FALL, VOL. 30:4, p. 1105-1129 |
Index terms: | Information technology Information systems Production models Re-engineering Queuing theory |
Freeterms: | Reeingineering service operations |
Language: | eng |
Abstract: | This paper uses quing theory to compare the waiting time performance of the production line and the case manager approaches. |
« previous | next »
SCIMA