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Author: | Hipkin, I. B. Cock, C. de |
Title: | TQM and BPR: lessons for maintenance management |
Journal: | Omega
2000 : VOL. 28:3, p. 277-292 |
Index terms: | Total quality management Maintenance Re-engineering Manufacturing industry |
Language: | eng |
Abstract: | Competitive pressures on manufacturing organisations have obliged them to look at all improvement possibilities. Among the most popular and well-documented change interventions have been total quality management (TQM) and business process reengineering (BPR). Two maintenance interventions - reliability-centred maintenance (RCM) and total productive maintenance (TPM) - have seen significant industrial application over the last decade. The aim of this paper is to apply the general approach of Meredith in an earlier paper to analyse the implementation of these with reference to the TQM, BPR and other change intervention literature. |
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