search query: @author Kinnie, M. / total: 1
reference: 1 / 1
« previous | next »
| Author: | Kinnie, M. |
| Title: | Rules of engagement |
| Journal: | People Management
2000 : JUN 8, VOL. 6:12, p. 34-39 |
| Index terms: | MANAGEMENT WORK HUMAN RESOURCE MANAGEMENT |
| Language: | eng |
| Abstract: | The quality of life in call centres varies enormously. The differences are a function of the relationship between the product market, the centre's local labour market and the wider organisation's existing HR practices. The author describes three call centre types that have emerged, in terms of commitment to staff and flexibility allowed. Call centres often get a bad press and are notorious for their "sweatshirt" conditions and high staff turnover. But some have become model workplaces, providing gym facilities and even Jacuzzis. |
« previous | next »
SCIMA