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| Author: | Withers, B. Ebrahimpour, M. |
| Title: | Does ISO 9000 certification affect the dimensions of quality used for competitive advantage? |
| Journal: | European Management Journal
2000 : AUG, VOL. 18:4, p. 431-443 |
| Index terms: | Competitive advantage Quality Products Standards Companies Europe |
| Language: | eng |
| Abstract: | The article presents a study examining various ISO 9000-certified companies in Europe to determine how certification has affected product quality. There is information on reasons for pursuing registration, obstacles encountered during the registration process, and the impact of the ISO 9000 registration on the dimensions of quality used for competitive advantage. |
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