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| Author: | Lee, H. (et al.) |
| Title: | Methods of measuring health-care service quality |
| Journal: | Journal of Business Research
2000 : JUN, VOL. 48:3, p. 233-246 |
| Index terms: | HEALTH SERVICE MEASUREMENT SERVICE QUALITY |
| Language: | eng |
| Abstract: | Service quality is an elusive and abstract construct to measure, and extra effort is required to establish a valid measure. This study investigates the psychometric properties of three different measurements of health-care service quality as assessed by physicans. |
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