search query: @author Dreu, C. K. W. de / total: 1
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| Author: | Dreu, C. K. W. de |
| Title: | A theory-based measure of conflict management strategies in the workplace |
| Journal: | Journal of Organizational Behavior
2001 : SEP, VOL. 22:6, p. 645-668 |
| Index terms: | CONFLICT WORK ORGANIZATIONAL BEHAVIOUR |
| Language: | eng |
| Abstract: | Conflict management influences individual well-being, group performance and organizational effectiveness. This research examined the psychometric qualities of two versions of the newly developed test for conflict handling. The lean version included problem solving, forcing, yielding and avoiding as distinct conflict management strategies, and the expanded version also included compromising. A negotiation study showed substantial convergence between self-reports, opponent-reports and observer rated behavior for problem solving, forcing and yielding, but not for avoiding. Confirmatory factor analyses revealed good to excellent psychometric qualities of both versions of the scale. The authors conclude that the scale is a parsimonious, flexible and valid instrument to assess conflict management strategies at work. |
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