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| Author: | Gonzalez-Benito, J. Martinez-Lorente, A.R. Dale, B.G. |
| Title: | A study of the purchasing management system with respect to total quality management |
| Journal: | Industrial Marketing Management
2003 : AUG, VOL. 32:6, p. 443-454 |
| Index terms: | Total quality management Quality Policy Purchasing Management Spain Europe |
| Language: | eng |
| Abstract: | One of the key elements of a total quality management (TQM) policy is the assurance of an adequate supply of materials and components. The objective of this paper is twofold: Firstly, analyzing the relationship between different purchasing system variables and supplier quality assurance practices (herein: q.a.p.), and secondly, exploring both the connections btw. supplier q.a.p. and other q.a.p. used for internal processes, and examining the relationship of such practices with supply operational results. Different hypotheses are tested using data obtained from a sample of 152 Spanish automotive component suppliers. This data show clear evidence of the importance of product, supplier and company characteristics, highlighting the importance of a company-wide commitment to the application of quality assurance principles. |
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