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| Author: | Oxbrow, N. (ed.) |
| Title: | Re-energizing KM the practical way. Linking knowledge to the customer, the product and the process |
| Journal: | Knowledge Management Review
2004 : MAR/APR, VOL. 7:1, p. 28-31 |
| Index terms: | Knowledge management Information technology Customers Products Management |
| Language: | eng |
| Abstract: | This article details the results of a survey of knowledge practitioners on the repositioning of knowledge management at the forefront of the corporate agenda. Knowledge in three dimensions: customer intimacy, product leadership, and operational excellence. (Excerpted from 'The Knowledge Proposition') |
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