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| Author: | Serrano-Cinca, C. MarMoliero, C. Chaparro, F. |
| Title: | Spanish savings banks: a view on intangibles |
| Journal: | Knowledge management research & practice
2004 : AUG, VOL. 2:2, p. 103-117 |
| Index terms: | Banking Performance appraisal Finance Information Efficiency Internet Service Spain |
| Freeterms: | WWW |
| Language: | eng |
| Abstract: | In this study, Spanish savings banks are studied from the point of view of their efficiency, transparency in the disclosure of financial information through the net, and the provision of electronic banking services. Performance indicators are developed using data envelopment analysis (DEA) and the tools of multivariate statistical analysis. An attempt is made to rank savings banks according to their level of achievement in each indicator. Savings banks are shown to be classified into four groups according to the level of achievement in the indicators of transparency and e-service. |
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