search query: @author Metz, C. K. C. / total: 1
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| Author: | Metz, C. K. C. |
| Title: | How much customer service do you need? |
| Journal: | Long Range Planning
1978 : 4 AUG VOL.11 p.39-47 |
| Index terms: | CONSUMER DEMAND DISTRIBUTION CHANNELS |
| Language: | eng |
| Abstract: |
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