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| Author: | Vuorela, T. |
| Title: | Laughing matters: a case study of humor in multicultural business negotiations |
| Journal: | Negotiation Journal
2005 : JAN, VOL. 21:1, p. 105-130 |
| Index terms: | Case studies Culture Negotiation Finland |
| Freeterms: | Humor |
| Language: | eng |
| Abstract: | The results of an ongoing study of multicultural business negotiations are reported in this paper. Two meetings were under scrutiny: 1) the internal strategy meeting of company's sales team and 2) a negotiation between the same sellers and a potential customer. The analysis showed that there were interesting differences in the ways humor was used at the two meetings. |
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