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Author: | Roemer, E. |
Title: | The impact of dependence on the assessment of customer lifetime value in buyer-seller relationships |
Journal: | Journal of Marketing Management
2006 : FEB, VOL. 22:1-2, p. 89-109 |
Index terms: | business-to-business customers relationship marketing |
Language: | eng |
Abstract: | This paper combines two areas of relationship marketing: dependence between buyers and sellers and the assessment of customer lifetime value in business-to-business relationships. It proposes the use of specific customer valuation models in four different types of dependence in buyer-seller relationships. |
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