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| Author: | Dick, R. van (et al.) |
| Title: | Identity and the extra mile: relationships between organizational identification and organizational citizenship behaviour |
| Journal: | British Journal of Management
2006 : DEC, VOL. 17:4, p. 283-301 |
| Index terms: | organizations |
| Freeterms: | organizational identification organizational citizenship behavior |
| Language: | eng |
| Abstract: | This paper explores the relationship between organizational identification and organizational citizenship behaviour. The authors replicate earlier findings of such a relationship between those behaviours and organizational identification using ten samples across different occupational groups and countries in Study 1. Study 2 examines the relationship in a longitudinal approach. Study 3 looks into this relationship on a group-level analysis whereas Study 4 extends the findings by linking identification to customer perceptions and financial performance mediated by organizational citizenship behaviours. |
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