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| Author: | Collison, C. Dennison, R. Böhmer, R. |
| Title: | Using social technologies to aid communities |
| Journal: | Knowledge Management Review
2007 : VOL. 10:1, p. 14-17 |
| Index terms: | knowledge management technology |
| Language: | eng |
| Abstract: | Technology is no longer seen as the answer to all KM problems. In fact it is often seen as quite the opposite. However, the raft of new opportunities presented by social media tools could bring about the long-sought-after balance of people and technology in an enterprise environment. The paper looks at two case studies from BT and Unilever that demonstarte that tecnhology can connect communities of practice when it is implememted correctly. |
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