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| Author: | Forstenlechner, I. Lettice, F. Bourne, M. |
| Title: | Knowledge pays: Evidence from a law firm |
| Journal: | Journal of Knowledge Management
2009 : VOL. 13:1, p. 56-68 |
| Index terms: | knowledge management performance management balanced scorecard service multinational companies case studies |
| Language: | eng |
| Abstract: | This paper aims at presenting the results of an empirical study to analyze the impact of the introduction of knowledge management (KM) practices on the financial performance (as: fin-perf.) of a multinational law firm and to refine the KM Balanced Scorecard (as: B.S.) being used by the organisation. In order to test causal relationships within the KM B.S., stepwise regression and correlation analyses were used. It is found that the most important predictors for fin-perf. are the value perception of KM, quality of counsel and legal opinions, ease of use of knowhow systems, quality of service from the KM team,..., personal knowhow exchange with peers, lawyer commitment and KM staffing. |
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