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| Author: | Grainge, N. J. Pearson, A. W. |
| Title: | Managing an in-house R&D service department. |
| Journal: | R. and D. Management
1989 : JAN, VOL. 19:1, p. 27-45 |
| Index terms: | R&D SERVICE MANAGEMENT QUEUING THEORY |
| Language: | eng |
| Abstract: | Report on a study in a large U.K. industrial R&D establishment to rationalise access to analytical support services within the laboratory, based on interviews with `servers' and `customers' from the viewpoint of the formal queueing theory. The problem, its symptoms and effects. The servers. Customers. Total organisation. Service queueing. Application to the organisation studied. Queues - pros and cons. Queue movement, priority and sequencing. Service-oriented sequencing. Priority determinants. Consequence of delaying tasks. Applications. Sequencing jobs. An application for expert systems. Nine Figures illustrate the study. |
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