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| Author: | Klaas, B. S. |
| Title: | Determinants of grievance activity and the grievance system's impact on employee behaviour. An integrative perspective (Beschwerdenregelung) |
| Journal: | Academy of Management Review
1989 : VOL. 14:3, p. 445-457 |
| Index terms: | |
| Freeterms: | PERSONALWIRTSCHAFT, BETRIEBLICHE SOZIALPOLITIK |
| Language: | eng |
| Abstract: | Research on the grievance system has focused on one of two questions: why do employees file grievances or what is the impact that the grievance system has on employee behaviour? This article presents a conceptual framework that integrates perspectives of both questions. Implications for theory and research are suggested. |
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